Return policy & Product warranty
Nexon 30 Day Satisfaction Guaranteed Return Policy
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be lightly used and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 60 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To begin the return process email us firstname.lastname@example.org to begin the process.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The warranty period for each Product shall be three (3) years beginning on the date that the Authorized Purchaser receives the Product (the “Warranty Period”) unless a longer period is agreed to in writing between the parties. Supplier represents and warrants that, when sold, all Products will be new and unused and, during the applicable Warranty Period (i) will comply in all respects with the Specifications, (ii) will be free from defects in materials, design and workmanship. NexonAir shall notify customer of any nonconformance during the Warranty Period, obtain a return materials authorization (“RMA”) from Supplier, and return the nonconforming Product to Supplier’s designated repair facility, with a statement describing the nonconformity. Warranty claims not made during the Warranty Period are waived. For valid warranty claims, Supplier will, at its expense, either provide a credit or refund to the customer or repair or replace all Products not conforming to the requirements of this Section with repaired or new and unused Products shipped to a location designated by NexonAir within 1 week or commercially practicable after receipt of the defective Product. Supplier reserves the right to charge additional fees for repairs or replacements performed outside the Warranty Period for the Product. The foregoing is the sole and exclusive remedy for breach of warranty by Supplier with respect to the Products.